Returns & Refunds
Last updated: August 17, 2026
Our return and refund policy for supplements and other products.
Returns
- Unopened items may be returned within 30 days of purchase or pickup with proof of purchase for a refund or exchange.
- Opened items — for health and safety reasons, opened supplements generally cannot be returned unless the product is defective or we made an error.
- Gift cards, clearance, and final-sale items are non-refundable.
Defective or wrong items
If you received a defective, damaged, or incorrect product, contact us within 7 days and we'll replace it or refund it at no cost to you.
Local delivery orders
Local delivery to McFarland, Delano, and Wasco follows the same return rules as pickup. If you need to return a delivered item, bring it to the McFarland store or contact us to arrange it — return transport is your responsibility unless the item arrived defective, damaged, or incorrect, in which case we cover it. The delivery fee is refunded only when the order is cancelled before it leaves the store, or when the return is our error.
How refunds work
Approved refunds are issued to the original payment method. In-store purchases can be refunded at the McFarland store. Please allow a few business days for the refund to appear.
How to start a return
Email hello@neweranutrition.fitness or call (661) 428-4801 with your order details, or bring the item and proof of purchase to our McFarland store.
New Era Nutrition · 408 2nd St, McFarland, CA 93250